Connecting You to City Services
San Antonio 311: Your Direct Line to City Assistance
Discover how San Antonio’s 311 service connects you to essential city services with just a phone call. From reporting issues to obtaining information, we’re here to help.
Report a Pothole
Quickly report potholes in your area to ensure safer roads for everyone.
Request Trash Pickup
Schedule a convenient trash pickup for large items or missed collections.
Noise Complaint
File a noise complaint to help maintain a peaceful neighborhood environment.
Key Features of Our 311 Service
Common Questions About 311 Services
Discover how San Antonio’s 311 services can assist you with city-related inquiries and concerns.
What is the 311 service?
The 311 service is a non-emergency phone line that connects residents to city services and information, making it easier to report issues or request assistance.
How do I report a pothole?
To report a pothole, simply dial 311 and provide the location details. Our team will ensure it is addressed promptly.
Can I use 311 for noise complaints?
Yes, you can report noise disturbances by calling 311. Our operators will guide you through the process and forward your complaint to the appropriate department.
Is the 311 service available 24/7?
Hours of Operation:
Monday-Sunday | 7am-7pm
City Holidays | 8am-5pm
How can I track my service request?
After submitting a request, you can track its progress online using the reference number provided by our 311 operators.
What types of issues can I report?
You can report a wide range of issues, including streetlight outages, graffiti, and waste management concerns, by contacting 311.