The 411 on 311
A practical Misty Oaks guide to getting city issues to the right department.Use San Antonio 311 for non-emergency city services—from potholes and damaged signs to graffiti, waste collection, and other neighborhood concerns.
What 311 is—and when to use it
311 connects San Antonio residents with non-emergency city services. It is the right place to report problems involving public streets, signs, waste collection, graffiti, parks, and many other city-managed services.
For emergencies or an immediate threat to life or property, call 911.
Call 311
Dial 3-1-1 inside San Antonio, or use the full number shown below.
Common reasons Misty Oaks residents may use 311
Streets & Traffic
Potholes, pavement repairs, damaged traffic signs, and signal maintenance.
Cleanup & Waste
Missed collections, graffiti removal, dead-animal collection, and dumpster concerns.
Neighborhood Conditions
Stray or aggressive animals, park lighting, and overgrown yards with trash or debris.
Three simple ways to reach 311
1. Report online
Use the City's self-service portal to choose a service and provide the location and details.
2. Call
Dial 311 or 210-207-6000 and describe the issue and its exact location.
3. Save the request number
Keep the confirmation number so you can check the status or follow up later.
311 or the HOA?
Use 311 for city-managed streets, services, and public infrastructure. Contact Misty Oaks HOA for association business, dues, amenities, community events, and deed-restriction questions.